Terms & Conditions

Effective Date: 18/12/24

Welcome to Ground Up Property Group. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please refrain from using our website and services.

1. Introduction

1.1 Ground Up Property Group (“we,” “our,” or “us”) provides property services, including but not limited to property maintenance, renovations, and related consultations (the "Services").
1.2 Services can be booked via telephone or email, and all quotes provided are subject to these terms.
1.3 Prices displayed on our website are guide prices only and may vary based on individual requirements and project specifics.

2. Booking and Quotes

2.1 To book our services, customers must contact us directly via the phone number or email address provided on our website.
2.2 Quotes are provided based on the information given by the customer. Additional details or requirements shared after the initial quote may result in adjustments to the pricing.
2.3 Acceptance of a quote must be confirmed in writing (email suffices) to proceed with the booking. Verbal agreements will not be considered binding.
2.4 A deposit may be required to secure your booking, details of which will be outlined in your quote.

3. Prices

3.1 The prices shown on our website are indicative and for guidance purposes only. They do not constitute a binding offer.
3.2 Final prices will be determined after assessing the specific details and requirements of your project.
3.3 Any changes to the agreed-upon scope of work during the service may result in additional charges, which will be communicated in advance.

4. Payment Terms

4.1 Payment terms will be specified in your quote and agreed upon before services commence.
4.2 All invoices must be paid in full by the due date stated on the invoice unless otherwise agreed.
4.3 Late payments may incur additional fees or interest as permitted by law.

5. Cancellations and Refunds

5.1 Cancellations must be communicated to us in writing.
5.2 If you cancel a booking after a deposit has been paid, the deposit may be non-refundable depending on the time and resources already allocated to your project.
5.3 We reserve the right to cancel bookings in exceptional circumstances (e.g., unforeseen events or emergencies). In such cases, any deposits paid will be refunded.

6. Liability

6.1 Ground Up Property Group will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
6.2 Whilst we endeavour to provide accurate and high-quality services, we do not guarantee that our website or any materials on it will meet your specific expectations.
6.3 Customers are responsible for ensuring the accuracy of the information provided to us when booking services.

7. Website Use

7.1 The content on our website is provided for informational purposes only and should not be considered as professional advice.
7.2 Unauthorised use of the website, including but not limited to malicious activities, may result in legal action.

8. Privacy Policy

8.1 Our privacy practices are outlined in our Privacy Policy, which is incorporated by reference into these Terms and Conditions.

9. Changes to Terms

9.1 We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on our website.
9.2 Continued use of our website and services constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Phone: 0208 0498 975
• Email: info@groundup-property.co.uk
• Address: 9 Princes Drive, Kenilworth, CV8 2FD.