Have a question? Then check out of frequently asked questions below.
Ground Up Services
All your queries answered regarding Ground Up services.
What kind of property services do you offer?
We provide a wide range of services, including cleaning, electrical, grounds, hazard mitigation, mechanical, plumbing & drainage, renovations & repairs and security. Contact us to discuss your specific requirements.
Can I book recurring services?
Yes, we offer tailored plans for ongoing maintenance and recurring services to ensure your property remains in excellent condition all year-round.
Can you handle large-scale or multi-property contracts?
Yes, we have the expertise and resources to manage portfolios and large-scale maintenance projects for both residential and commercial clients.
Out of Hours & Emergencies
All your queries answered regarding out of hours and emergency services.
Do you offer emergency out-of-hours services?
Yes, we provide all our services as emergency out-of-hours support. Whether it’s late at night, early morning, or a public holiday, we’re here to help.
How quickly can you respond in an emergency?
We aim to respond as quickly as possible, often within 2-4 hours depending on your location and the issue at hand.
Quoting, Pricing & Invoicing
All your queries answered regarding quotes and payments.
How do I get a quote?
You can request a free, no-obligation quote by contacting us directly. We’ll assess your needs and provide a clear and competitive estimate.
What payment methods do you accept?
We accept BACS payment only. For larger projects, we offer personalised payment plans.
Where do we work? Who do we work with?
All your queries answered regarding where we work and who we work with.
Do you provide services across the entire UK, including rural areas?
Yes, we are a UK-based business with our headquarters located in Kenilworth, in the Midlands. We proudly offer comprehensive nationwide coverage, in both urban and rural locations, ensuring our services are available everywhere in the UK.
Do you offer services for both residential and commercial properties?
Yes, we work with both residential and commercial clients, tailoring our services to meet the unique needs of each property/facility type.
Do you work with landlords and letting agents?
Absolutely. We collaborate with many landlords, letting agents, and property managers to provide reliable and cost-effective maintenance solutions.
Are your technicians fully qualified and insured?
Yes, all our technicians are fully vetted, trained, certified, and insured to deliver safe and high-quality work.
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