Keeping You Covered 24/7 – 365 Days a Year
At Ground Up, we know that things don’t always go to plan — and they certainly don’t wait for office hours. Whether it’s a burst pipe at 3am, a power outage on a Sunday afternoon, or a broken roller shutter on Christmas Day, our clients rely on us to keep their sites safe, functional, and compliant around the clock.
That’s why our Out of Hours (OOH) team is at the heart of what we do. Working 24/7 – 365 days a year, they make sure help is always just a call away — even on bank holidays, weekends, and late evenings.
Leading the charge are our dedicated Out of Hours Team Leaders, Tom, Mindy and Kelly, together with the rest of our experienced OOH coordinators, they ensure that every reactive job is handled quickly, professionally, and with care — no matter what time it is.
Why Out of Hours Support Matters
Facilities don’t sleep — and neither do we. We understand that maintenance emergencies can happen at any time, which is why we operate to strict 4-hour SLAs (Service Level Agreements) day and night. That means if something goes wrong, we’re on the case fast.
Here are just a few examples of reactive maintenance jobs our team might tackle outside of normal office hours:
Burst water pipes causing leaks or flooding
Electrical faults or power failures
Heating or boiler breakdowns in winter
Security issues like jammed carpark barriers or broken locks
Lighting failures in critical areas
Fire alarm activations or system faults
From urgent callouts to critical repairs, our OOH team makes sure your facilities stay safe and operational — whatever the time or day.
Always On, Even on Holidays
While most people are enjoying the holidays, our Out of Hours team is still hard at work, ready to respond to emergencies when you need them most. That includes key bank holidays like:
- Christmas Day
- New Year’s Day
-
Easter Sunday
Because we know that problems don’t pause for celebrations — and neither do we.
We’re Here When You Need Us
At Ground Up, we pride ourselves on being reliable, responsive, and ready — any time you need us. With Tom, Mindy, and the OOH team by your side, you can rest assured that your facilities are in safe hands 24/7.
Need help after hours? We’re only ever a phone call away.
